Politique d'expédition

SECTION 1. How long will it take for my order to arrive?

  • Spain: Mainland Spain: 1 to 2 working days, Balearic Islands: 2 to 3 working days, Canary Islands: up to 7 days.
  • Europe* Standard: 4 to 8 working days. Express: 1 to 3 days.
  • UK: Standard: 6 to 8 working days. Express: 1 to 3 days.
  • USA and CANADA: 3 to 5 working days.
  • AUSTRALIA and NEW ZEALAND: 3 to 5 working days.
  • Rest of the World: 4 to 8 working days.

*Italy:  Standard 4 to 6 working days, Express :1 to 3 days. ; France: Standard  2 to 4 working days, Express 1 to 3 days; Germany: Standard  4 to 6 working days Express 1 to 3 days.

During holidays such as Christmas or national holidays, we cannot guarantee delivery within the periods indicated due to the high volume of shipments. Moreover, on Whit Monday, September 11 and December 26, Cocunat will be closed due to local holidays.

SECTION 2 - How much are the shipping costs?

  • Spain: Free on purchases over €49 or €5.95 (No shipping to Ceuta and Melilla).
  • France:  Free on purchases over €59 or €5.95 Express €9.00
  • Europe: Standard Free on purchases over €49 or €5.95 Express €9.00
  • UK: Standard Free on purchases over £45 or £4.95 Express £9.00
  • USA: Free on purchases over $49 or $10.
  • CANADA: Free on purchases over CA$80.
  • AUSTRALIA AND NEW ZEALAND: Free on purchases over AU$89*
  • Rest of the World: Free on purchases over $59*

*Price subject to the national currency in each country. Shipments to PERU, COLOMBIA, PUERTO RICO, AUSTRALIA and NEW ZEALAND, SWITZERLAND, NORWAY, DENMARK, SAUDI ARABIA may be charged customs tax that must be paid by the recipient

*Shipping times are approximate, it is possible that in periods of high volume, Black Friday, sales or Christmas orders suffer a slight delay.


Which countries do we ship to?

EUROPE: Albania, Armenia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland,

Ireland, Isle of Man, Italy, Kosovo, Latvia, Liechtenstein, Lithuania,

Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom.

AMERICA: Canada, Colombia, Peru, Puerto Rico, United States

REST OF THE WORLD: Australia, Philippines, Israel, New Zealand, Saudi Arabia

 

SECTION 3 - Can I collect my order from a post office?

 

SPAIN:

If you prefer to collect your order from a post office, you can request it through the Correos Express tracking link that you received in your email/SMS by clicking on “manage delivery”. Enter your zip code and a map will appear with the offices available. As soon as the package arrives at the office, you will receive an SMS notification so that you can pick it up.

It is essential that you enter your cell phone number when placing your order.

  • The shipment will remain at the Post Office for a maximum of 15 calendar days.
  • You will need to show your ID card to pick up the order.
  • If you have any queries, contact us here https://cocunat.com/contact and we will help you to manage your shipment.

 

EUROPE, UK, USA, CANADA & REST OF THE WORLD

Contact our customer service team for information about the carrier operating in your country of destination by sending an email to [email protected].

SECTION 4 - Can I change my shipping address after I have placed an order?

SPAIN:

Yes, through the Correos Express application provided in the confirmation email or through the SMS that Correos Express sends once the order leaves our offices. You can also change the delivery time if you are not at home at the indicated time.

If you have not been able to change your address through the two options listed above, do not hesitate to contact us by calling +34 911 980 581.

 

EUROPE, UK, USA, CANADA & REST OF THE WORLD

Contact our customer service team for information about the carrier operating in your country of destination by sending an email to [email protected].

 

SECTION 5 - How can I track my order?

We will send you an email with the tracking information once the order leaves our warehouse. This email will confirm the expected delivery date. Please note that it can take up to 24 hours to be updated once you receive the email with the information.

If you have placed the order with your Cocunat account, you can also find the tracking number in your order history information.