OUR PRIVACY POLICY OVERVIEW
WHO ARE WE? We are group COCUNAT and we treat your personal data as data controllers. This means that we are responsible for how we use and protect your data (see more).
WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your queries as well as, if you wish, to send you our personalized communications. (See more)
WHY DO WE USE THEM? We are entitled to process your data for several reasons. The main reason is that we need to process your information to perform the contract you enter into with us when you register and make a purchase or take advantage of any of our services or features. We also use your information for other reasons, for example, to deal with your queries or to send you newsletters that you have asked us to send you (see more).
WHO DO WE SHARE YOUR INFORMATION WITH? We will share your information with service providers who help or support us (See more).
YOUR RIGHTS. You have the right to access, correct or delete your personal data. In some cases, you also have other rights, for example, to object to our use or transfer of your data, as explained in detail below. (See more).
BEFORE WE BEGIN...
In this Privacy and Cookies Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) that you use to interact with us.
For information on how we use cookies, we recommend that you consult our Privacy Policy.
We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:
We invite you to read our full Privacy and Cookie Policy below to understand in detail the use we will make of your personal data and the rights you have in relation to it.
We make available to you permanently all the information in this Privacy Policy and Cookies that you can consult whenever you deem appropriate and in addition,you will also find information about each treatment of your personal data as you interact with us.
Some names we will use in this Privacy and Cookies Policy: When we talk about our Platform, we will refer in general to any of the channels or digital or in-person means you have used to interact with us. The main ones are:
Our Website.
In person, in any of our Physical Stores.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
We are responsible for the treatment of your data:
COCUNAT S.L. with address at Calle Folgueroles nº17-25, 08022, Barcelona, Spain, registered in the Mercantile Registry of Barcelona, Volume 43912, Book X, Folio 77, Page B441672, 1st inscription and NIF B-66100793, as well as the other companies that form the business group: COCUNAT, S.A. de CV as well as COCUNAT, LLC(hereinafter jointly, "COCUNAT" or the "Data Controller").
Contact telephone number: 0034 911 980 581
E-mail of the Data Protection Officer: [email protected]
In other words, COCUNAT is the Data Controller of your personal data and we will treat and protect your personal data in accordance with the provisions of this Privacy Policy.
FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:
your identification data (for example, your name, surname, image, language and country from which you interact with us, contact details, etc.);
financial and transactional information (e.g. your payment or card details, information about your purchases, orders, returns, etc.);
connection, geolocation and navigation data (e.g., location data, device identification number or advertising ID);
commercial information (for example, if you are subscribed to our newsletter),
data about your tastes and preferences.
Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to provide you with the service or give you access to the functionality in question. Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user or enjoy those services or functionalities.
In other cases, we may passively collect information by using tracking tools, such as browser cookies or other similar technologies from our Platform or from communications we send to you.
In certain cases, a third party may have provided us with information about you when you use a Platform feature or service, for example, if they have sent you a gift card, given you a free subscription, or shipped an order to your address.
In such cases, we will only process your information in connection with that feature or service in accordance with this Privacy and Cookie Policy.
Depending on how you interact with our Platform, we will process your personal data for the following purposes:
1. To manage your registration as a user of the Platform:
In case you decide to register as a user on our Platform, we need to process your data to identify you as a user of the Platform and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
We inform you that the data we collect about your activity, obtained through the different channels of the Platform, including your purchases, will remain linked to your account so that all information can be accessed at once.
2. For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the Platform:
This purpose includes the processing of your data for, mainly:
Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including sending quality surveys about the products or services provided.
Manage the payment of the products you purchase, regardless of the payment method used. For example:
If when purchasing any of our products through the Web, you choose to activate the functionality of saving your payment details and your shipping address for future purchases (if this functionality is available), we need to process the data indicated for the activation and development of this functionality. The consent to the activation of this functionality allows your payment details to appear autocompleted in subsequent purchases so that you do not have to re-enter them in each new process, and they will be considered valid and valid for subsequent purchases. You can modify or delete your payment information at any time through the section corresponding to the payment information from your registered user account on the Web.
Activate the necessary mechanisms in order to prevent and detect misuse of the Platform, for example, during the purchase and return process, as well as potential fraud against you and/or Us. If We consider that the transaction may be fraudulent or We detect abnormal behavior with indications of fraudulent use of our functionalities, products and services, this treatment may have consequences such as blocking the transaction or the cancellation of your user account.
Manage possible exchanges or returns once you have made a purchase and manage requests for information on the availability or reservation of products through the Platform, as such options are available at any given time.
For billing purposes and to make available to you the tickets and invoices of the purchases you have made on the Platform.
To guarantee you the use of other functionalities or services to the extent they are available, such as the purchase, reception, management and use of the Gift Card, as well as to facilitate your access to and use of the Wi-Fi that we make available to our customers in the Physical Store.
3. Customer Service:
We consider that we have a legitimate interest in responding to requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to properly serve you and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the purchase contract.
When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
4. Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example: when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your device, when you give your consent by setting cookies or privacy settings on your device, or when you accept the legal basis to participate in a promotional action or to publish your photos on the Platform or on our social media channels.
In order to offer you personalized services or show you personalized information, either on our Platform or on that of third parties, as well as to carry out data enrichment, we consider that we have a legitimate interest to perform a profiling with the information we have about you (such as your browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information according to your preferences.
WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?
1. Manage your registration as a Platform user
The processing of your data is necessary for the execution of the terms governing the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, otherwise we would not be able to manage your registration.
We consider that we have a legitimate interest in linking your purchases and the data we collect about your activity through the different channels of the Platform to your account.
2. Development, fulfillment and performance of the purchase and sale or service contract
The processing of your data is necessary for the execution of the contract of sale or provision of services that binds us to you.
It is possible that some data processing associated with the purchase process are activated only because you request or authorize us to do so, such as the storage of payment data for future purchases or to inform you of the availability of our products (if this functionality is available). In these cases, the basis on which we process your data is your consent. In addition, we process your location data when you give us your consent, in order to offer you specific services in our Physical Stores.
We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform, for example, when making a purchase or return. We understand that the processing of this data is good for all parties: for you, because it allows us to put in place measures to protect you against fraud attempts by third parties; for us, because it allows us to prevent misuse of the Platform; for all our customers and society, because it also protects their interest in ensuring that fraudulent activities are discouraged and detected when they occur.
3. Customer Service
We consider that we have a legitimate interest in responding to requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to properly serve you and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product / service purchased through the Platform, the treatment is necessary for the execution of the purchase contract.
When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
4. Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example: when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your device, when you give your consent by setting cookies or privacy settings on your device, or when you accept the legal basis to participate in a promotional action or to publish your photos on the Platform or on our social media channels.
In order to offer you personalized services or show you personalized information, either on our Platform or on that of third parties, as well as to carry out data enrichment, we consider that we have a legitimate interest to perform a profiling with the information we have about you (such as your browsing, preferences or purchase history) and the personal data you have provided us with such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to improve your user experience and access information according to your preferences.
5. Usability and quality analysis
We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and provide a higher quality service.
HOW LONG WILL WE KEEP YOUR DATA?
The period of conservation of your data will depend on the purposes for which we treat them, as explained below:
1. Manage your registration as a Platform user
We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).
2. Development, performance and execution of the sales or services contract
We will treat your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the product or service in particular.
In some occasions, we will only process the data until the time you decide, as is the case of the payment data you have asked us to store for possible future purchases (if this functionality is available).
3. Customer Service
We will process your data for as long as necessary to fulfill your request.
4. Marketing
We will process your data until you unsubscribe or cancel your newsletter subscription.
We will also show you personalized ads until you change your device, browser or cookie settings, which will revoke such permission.
If you participate in promotional activities, we will retain your data for a period of six (6) months from the end of the action.
5. Usability and quality analysis
We will treat your data from time to time during the time in which we proceed to perform a specific action or quality survey or until we anonymize your browsing data.
Regardless of the fact that we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In order to fulfill the purposes indicated in this Privacy and Cookie Policy, it is necessary that we provide access to your personal data to COCUNAT and to third parties that support us in the services we offer you, namely:
financial institutions,
fraud detection and prevention entities,
technology and analytics service providers,
logistics, transportation and delivery service providers and partners or their associated establishments,
providers of services related to customer care,
marketing and advertising service providers and partners, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.
Due to the efficiency of the service, some of the above mentioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with adequate guarantees and always maintaining the security of your data, as we use the most appropriate tools for the international transfer of data, such as the Standard Contractual Clauses or any other relevant complementary measure. You can consult the contents of the Standard Contractual Clauses at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
In the event that we sell or transfer all or a portion of our business or assets to another company, or engage in any other business activity as a result of a corporate reorganization, we may disclose your personal information to the potential recipient of the business or assets. In the event of such a sale or transfer, we would use reasonable efforts to ensure that the recipient treats the personal information you have provided to us in accordance with our Privacy Policy. In this case, we believe that we have a legitimate interest based on the reorganization of our corporate structure.
Moreover, if you choose to use the Platform in different markets (i.e., by creating registered user accounts in different markets with the same email address), we may need to disclose or transfer information linked to your account or your activity to brand companies operating in those markets, to the extent they are directly involved in achieving any of the objectives described in section 2. We consider this necessary to satisfy our mutual interests and preferences.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. The Correspondents have agreed that you can exercise them free of charge by sending us an e-mail to a unique e-mail address [email protected], simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity.
We may also offer you the possibility to exercise your rights and configure your privacy preferences when using some of our services or by making specific channels available to you within our Platform.
In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
Ask us for access to the data we have about you. We remind you that if you are a registered user of the Platform you can also consult this information in the section corresponding to your personal data.
Ask us to rectify the data we already have. Remember that if you are a registered user of the Platform, you can also access the personal data section of your account to modify or update your personal data. However, please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to your personal information. Any loss or damage caused to the Platform or the person responsible for the Platform or any third party by reason of the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookie Policy.
Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it.
If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain the purposes for which we process your data..
In the event that you do not want information to be sent to third parties to show you advertisements, you have several options, such as changing your device preferences, browser or cookie settings, reviewing the privacy policy and settings of the social networks where you have a profile or sending us an email with your request to the above address .
Where we are entitled to process your data on the basis of your consent or for the performance of the contract, as explained in section 3, you also have the right to request portability of your personal data. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted to another entity directly, where technically possible.
Moreover, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).
WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
We offer functionalities or services that require us to process the Personal Data of a third party that you as a user or customer provide to us, such as for the activation and delivery of the Gift Card (if this functionality is available), or when you authorize a third party to pick up an order in our stores or collaborating establishments. If you provide us with Personal Data of third parties or if it is necessary for them to provide it to us when a third party picks up an order on your behalf, you warrant that you have informed them about the purposes for which and the manner in which we need to process their personal data..
If a third party has provided us with your data or you have provided them yourself as a result of a functionality or service requested by one of our users, we will use them to manage the functionality or service that is being developed in each case, within the purposes set out in this Privacy and Cookies Policy, whose link we usually include in our communications..
CHANGES TO THE PRIVACY AND COOKIE POLICY
We may change the information contained in this Privacy and Cookie Policy from time to time. If we do so, we will notify you in various ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our website.
INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and how to manage your preferences, as well as other information of interest.
INFORMATION ABOUT COOKIES
What is a Cookie?
A Cookie is a small text file that a website, app or other platform stores on your computer, tablet, smartphone or any other similar device, with information about your browsing or use, such as a tag that identifies your device. Cookies are necessary for example to facilitate navigation and to know how users interact with the platforms, so that they can be improved. They are also very useful to be able to offer advertising according to the user's preferences, as well as for other purposes detailed below. Cookies do not harm your computer or device.
When we talk about “Cookies” we also refer to other similar technologies of installation and / or collection of information on or about your device (such as flash cookies, web beacons or bugs, pixels, HTML5 (local storage), and SDK technologies for app formats. In addition, the term “Cookies” also applies to the use of fingerprinting techniques, i.e., those techniques that combine information to help us identify your device. Sometimes, these technologies work in conjunction with cookies to collect and store information, either to provide you with certain features or services on our Platform, or to show you advertising on third-party platforms, taking into account your browsing.
This explanation is a general sample of what is meant by Cookies for information purposes only.
What types of Cookies exist?
Please review this section which provides an overview of the types of Cookies that may be used in an online environment.
Depending on the owner of the Cookies, they can be classified as:
Own Cookies: These are those that are sent to the user's computer or device from a computer or domain managed by the editor itself, and from which the platform or service requested by the user is offered.
Third-party cookies: These are those that are sent to the user's computer or device from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.
Depending on the purpose of the Cookie, they can be classified into:
Strictly necessary (technical) cookies: Are those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in them as, for example, control traffic, identify data or session, access sections or restricted access content, remember the elements that make up an order, make the buying process of an order, manage the payment, control fraud linked to the security of the service, use security elements during navigation, make the application for registration or participation in an event, store content for broadcasting videos or sound, enable dynamic content (for example, animation of loading a text or image) or share content through social networks. Technical cookies, being strictly necessary, are downloaded by default when they allow to display the platform or provide the service requested by the user.
Functionality or customization cookies: These cookies are those that allow information to be remembered so that the user can access the service or platform with certain features that can differentiate their experience from that of other users, such as, for example, the language, the number of results to display when the user performs a search, the appearance or content of the service depending on the type of browser used by the user or the region from which they access the service, etc. Failure to accept these Cookies may result in slow website performance or poorly tailored recommendations.
Analysis Cookies: These are those that allow us to quantify the number of users, the sections visited on the platform and how they interact with it, in order to perform the measurement and statistical analysis of the use made by users, in order to introduce improvements based on the analysis of the data on the use made by users of the platform or service.
Behavioral advertising cookies: These are those that store information on the behavior of users obtained through the continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on the same. These cookies allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the editor has included directly or in collaboration with third parties.
What are Cookies used for in our Platform?
Cookies are an essential part of how our Platform works. The main purpose of our Cookies is to make your browsing experience more comfortable and efficient. For example, they are used to remember your preferences (language, country, etc.) during navigation and on future visits. We also use our Cookies to improve our services and Platform continuously, as well as to be able to offer personalized advertising according to your browsing habits.
The information collected in the Cookies also allows us to improve our Platform by estimating statistical data and usage patterns (number of visits, most visited sections, time of visit, etc.), to know statistically how users interact with the Platform in order to improve our services, as well as to adapt the Platform to your individual interests, accelerate searches, etc..
Occasionally, we may use Cookies to obtain information that allows us to show from our Platform, third party platforms, or by any other means, advertising based on the analysis of your browsing habits (products visited, sections consulted, etc.).
In any case, we never store sensitive information such as passwords, credit or debit card details, etc. in the Cookies we use.
How can I manage the use of Cookies on this Platform?
In the Cookies settings panel accessible at all times on our Platform you can obtain all the information about the Cookies used by this Platform, along with information about the purpose, duration and management (own or by third parties) of each one of them, so that you can manage the activation and deactivation of the use of those Cookies that are not strictly necessary for the operation of the Platform.
Alternatively, if you are surfing the Internet, you can disable the use of Cookies in your browser. We show you how to do it in the most popular browsers:
Google Chrome
Internet Explorer
Mozilla Firefox
Safari
This possibility of avoiding the use of Cookies can be carried out at any time.
Please note that both your management of the Cookie settings panel and your choice to reject Cookies is specific to each browser you are using. Therefore, if you choose to set Cookies one way on one device and you want your choice to apply similarly to another device, you must enable the same option for that other device.
As a further step, with respect to third party Cookies for the purpose of providing interest-based advertising, please note that certain third parties may be members of one of the following online behavioral advertising self-regulatory programs, with corresponding opt-out options:
Network Advertising Initiative (NAI) - http://www.networkadvertising.org/choices/
Google Analytics - https://tools.google.com/dlpage/gaoptout
Who uses the information stored in Cookies?
The information stored in the Cookies of our Platform is used exclusively by us, with the exception of those identified in section 2 as “Third-party Cookies”, which are used and managed by external entities to provide us with services aimed at improving our services and the user experience when browsing our Platform. More information in the Cookies configuration panel accessible at all times on our Platform.
For more detailed information about the processing of your personal data in our collaboration with third parties and those subject to international data transfers, we recommend that you read our Privacy Policy accessible on our Platform, and the privacy policies / privacy settings of these third party partners accessible through their platforms.